I work with cultural and natural heritage organisations, large and small, to help them provide great experiences for people. By asking visitors and participants – and people who don’t visit or take part – for their opinions, organisations can find out what impact they are having on their audiences, and make informed decisions for future planning. I specialise in project evaluation, visitor studies and community consultation, and create learning resources for all ages. Having worked in cultural heritage for over 20 years, I can help your organisation provide great experiences – please get in touch to discuss more.



Historic buildings, museums, galleries, archives, and natural heritage sites all have exciting stories to tell. The same finding-out skills apply in cultural and natural places, whether it is finding out visitors’ opinions, or creating ways to help them find out about the world around them now and in the past. Read more…



I specialise in using practical and straightforward ways to gather robust evidence for evaluations, visitor studies and community consultation. Read more …



Heritage places, collections and the natural environment provide great experiences, and I create learning resources for all ages so people can find out more about them. Read more …



It's good to share practice with cultural organisations in other countries. I provide training in evaluation and consultation skills, and copy edit English text for exhibitions and catalogues. Read more …



New Questions for New Times

Before the end of March, "being on furlough" was an expression hardly ever heard in the UK.  In order to preserve jobs during the Covid-19 lockdown, more than a quarter of UK workers are now on furlough and not at work, with their wages being paid by the Government.  So this required a new question in a survey which I carried out recently.  Museums and other heritage organisations are making much more available online - exhibitions, talks, family activities - so we evaluators and visitor researchers are busy developing effective ways to evaluate online activities.


Clients and Projects

Much of my work is evaluating projects funded by the Heritage Lottery Fund, the Arts Council and other organisations. From small, volunteer-run projects such as Dukesfield Smelters and Carriers to large organisations such as the National Trust, Historic England, English Heritage and the British Library: read more about clients and projects.